Training & Leadership Development
AMR’S TRAINING PROGRAMS
- AMR’s training programs are customized and tailored to meet your needs and those of your employees.
- Ideas and practices covering many disciplines are addressed and discussed.
- AMR has helped lead many organizations through managing change, acquisitions, mergers, restructuring, developing lower costs and faster delivery, and quality improvements in health care and other industries.
TRAINING & LEADERSHIP DEVELOPMENT
Training & Leadership Development helps organizations develop people who can solve problems, improve supervision, work in teams, increase revenue and decrease costs while contributing to quality improvement and producing results.
Protecting your investment in selecting, training, and retaining talented staff is essential. Developing effective managers is necessary to grow your business.
Over the past 33 years, AMR has developed and tailored numerous specific training and leadership programs. Each solutions-focused program is tailored to fit your situation and to fit the group and/or the individual. AMR’s results are both meaningful and measurable.
AMR’s staff consists of seasoned managers and leaders who have been successful in business, government, education, and non-profit organizations.
AMR’s customized training programs provide an exceptional opportunity for you to invest in your employees and for you to receive exceptional results. We are committed to providing you the highest quality services.
AMR’s programs can be delivered in many ways such as workshops, seminars, or individually. Many clients have combined several topics under the title of Leadership Development Program which have been delivered throughout a year-long time frame.
For example; the Leadership Development program will develop the skills needed to lead people and programs effectively such as: 1) Management and Supervision; 2) Financial; 3) Communication; 4) Motivating and Coaching Your Staff; 5) Critical Thinking; 6) Collaboration; 7) Project Management; 8) Team-Focused; 9) Corporate-Focused; and 10) Other Personal Skills needed by the organization.
Below is a list of sample Leadership & Development Program Topics which can be customized to fit your organization:
- Leadership/Supervisory Development
- Coaching for Performance
- Establishing Performance Expectations
- Writing Performance Criteria/Standards
- Giving Constructive Feedback
- Recognizing Positive Results
- Performance Appraisals
- Maximizing Performance
- Change Management
- Team Building & Development
- Management and Board Retreats
- Six Sigma, Kaizen, Lean Thinking, and CQI
- Dealing with Difficult/Emotional People
- Conflict Management/Resolution/Intervention
- Problem Solving
- Situational Leadership
- Taking Corrective Action
- Behavioral Based Interviewing
- Hiring & Firing
- Customer Service
- Sales & Marketing
- Selling With Style
- Client Development
- Focus Group Training
- Telephone Etiquette
- Effecting Listening
- Relationship Strategies
- Personalities & Management Styles
- Career Assessment & Development
- Managing Career Transitions
- Confidential Executive Coaching
- Sexual Harassment Intervention/Training
- Affirmative Action/EEO
- Priorities Management/Time Management
- Organizing Workplace
- Project Management
- Open-Book Management
- Strategic Planning
- Safety Training
- Safety Incentive
- Loss Control/Risk Management
- Motivation and Goal Setting
- Motivation & Leadership
- Making Effective Presentations
- Stress Management
- Consensus Building
- Trust, the Leadership Challenge
- Risk Taking
- Board Education/Development
- Bonus & Incentive Plan Development
- Retirement/Estate Planning
- Millennials, Generation X, Y
- Boomers, and Traditionalists
- Adventures in Attitudes
AMR’S BOARD LEADERSHIP DEVELOPMENT PROGRAM
AMR’s Board Leadership Development program helps Boards strengthen their governance. Examples of responsibilities are listed below as they relate to working with leading the governing Board. Each Leadership Development Program is customized to meet the needs of the organization.
EXAMPLES OF MAJOR BOARD RESPONSIBILITIES
- Establish the organization’s philosophy, mission, vision, and goals as well as the policies, programs, and services.
- Establish the organization’s policies and procedures and keep accurate minutes of Board actions.
- Suggest agenda items for board and committee meetings so that policy-related matters are addressed.
- Developed, maintain, update, and monitor strategic planning and ensure effective organizational planning.
- Determine and ensure adequate human, financial, and physical resources are managed effectively.
- Establish, monitor, strengthen, and evaluate the effectiveness of the organization’s budget, programs, and services in relationship to the mission.
- Provide financial oversight and exercise prudence in the control and transfer of funds.
- Enhance the organization’s public relations, image, and advocacy.
- Maintain accountability and ensure legal and ethical integrity and compliance.
- Recruit, select, and orient new board members.
- Assess board performance and develop board improvement plan.
- Establish a board structure and organization.
- Develop and maintain positive, productive board and staff relations.
- Establish, monitor, and evaluate how the relationship between the CEO and the board president should function.
- Participate in developing and implementing fundraising strategies.
- Maintain confidentiality of the executive sessions.
- Hire the CEO, evaluate his/her performance and hold him/her accountable to the board. If necessary, fire the CEO.
- Know and participate in board meetings using basic parliamentary procedures.
EXAMPLES OF BOARD CHAIRPERSON RESPONSIBILITIES
- Know, understand, and lead the board meetings using basic parliamentary procedures.
- Serves as the chief volunteer officer of the board and is accountable to the board.
- Partners with the board and CEO in achieving the organization’s philosophy, mission, and goals.
- Is accountable to the board members who set policy as well as providing leadership to the board.
- Chairs board meeting after developing the agenda by reviewing board minutes and input from the board members and CEO.
- Advocates the board’s role in strategic planning, program and budget planning, fiscal accountability, fundraising, evaluation of the CEO, as well as program and budget performance.
- Appoints chairpersons of committees of the board.
- Attends committee meetings as ex-officio member.
- Discusses issues of concern to the board and the organization with the CEO.
- Facilitates the evaluation of the effectiveness of the board.
- Serves the board by performing other responsibilities assigned by the board.
- Mediates governance concerns of the board and actions regarding organizational priorities.
EXAMPLES OF THE ROLE OF THE BOARD IN SUPPORTING THE CEO
- Communicates honestly, openly, and consistently with the CEO.
Coordinates its communication with the CEO and the staff to avoid confusion and conflicts.
Evaluates the performance of the CEO in a fair and comprehensive manner on a periodic basis.
Leads in the process of evaluating organizational effectiveness on a periodic basis.
Discusses issues confronting the organization with the CEO.
Reviews and examines issues of concern to the Board with the CEO openly and without delay.
Accepts and fulfills leadership responsibilities for the Board and the organization.
Comprehends the board’s governance role and performs accordingly.
Understands and respects the workload of the staff.
Shows respect and acts professionally in regards to the CEO and staff:
returns phone calls in a timely manner
gives adequate notice of meetings and special requests to the CEO/staff
announces policy changes to the CEO and staff prior to communicating them to the public
Advocates the organization in the community.
EXAMPLES OF BOARD AND STAFF LEADERSHIP
What are some examples of situations in which the board takes the lead?
- initiates and follows through on strategic planning
- conveys the guiding values of the organization by putting the mission into action through well thought-out policies
- hires, supports, encourages, and evaluates the CEO
- develops plans for fundraising in the community
- approves the annual budget, ensures there is an annual audit, and monitors/ oversees fiscal management on an ongoing basis
- recruits, selects, and orients new board members
What are some examples of situations in which the CEO takes the lead?
- creates and recommends policy questions for the board’s consideration
- develops the annual budget recommendations to the board
- provides regular financial reporting to the board
- creates, develops, and implements programs and informs the board of their accomplishments and how they are accountable to the budget
- hires, supervises, motivates, and evaluates staff
What are some examples of situation in which the board, board president, CEO, and staff share the lead?
- create and develop a strategic plan
- develop a fundraising plan and strategies
- establish and implement organizational evaluations periodically
- plan for board meetings